Military Shooters (.com)
Posted: April 8th, 2013, 3:46 pm
This is a positive, favorable review for Military Shooters, an online ammo and accessories website.
On one of the ammo price aggregators, I got a heads up for 9x18 Makarov ammo. I followed the link and was rewarded with an "in stock" flag. I made the order, clicked "buy," and (as far as I knew) was a happy camper.
The website, while not as pretty as some others, was functional, if basic. But functional and basic is preferable to pretty and non-functional. They get an extra 5 points each for having these features
But it gets better.
I made the purchase and then waited (and waited) for my CC account to be debited the amount. In the back of my mind was a fear that I hadn't squeezed in under the wire and that they'd cancel my order. I know that they went out of stock before I could report their "in stock" status online. That was Friday. This Monday morning I received a phone call from them. A real live PERSON had manually dialed my cell phone number. After finding a place to speak with him which wasn't a faraday cage the fine gent on the other end told me (much to my trepidation) that he needed to discuss the "details" of my Credit Card. Uh oh... It seems that I completely borked my card's expiration date. Not just a little, mind you; COMPLETELY. Both month and year absolutely wrong! Instead of canceling my order, as they had every right to do at that point, they called me, fixed my mistake, and completed the order. My account has now been properly debited the purchase amount and estimated shipping date is now this coming Friday.
+1,000 bonus points.
The only reason that these folks merely get a solid two thumbs up is because I only have two thumbs. Who hears about customer service like that these days?
http://www.militaryshooters.com
Peace favor your sword,
Kirk
On one of the ammo price aggregators, I got a heads up for 9x18 Makarov ammo. I followed the link and was rewarded with an "in stock" flag. I made the order, clicked "buy," and (as far as I knew) was a happy camper.
The website, while not as pretty as some others, was functional, if basic. But functional and basic is preferable to pretty and non-functional. They get an extra 5 points each for having these features
- a working "Estimate Freight" button
- multiple shipping options ranging from USPS Priority, UPS Ground, to Next Day Air
- a "number in stock" counter
- expected restock date for out of stock items
- email notification option for when items re-stock
But it gets better.
I made the purchase and then waited (and waited) for my CC account to be debited the amount. In the back of my mind was a fear that I hadn't squeezed in under the wire and that they'd cancel my order. I know that they went out of stock before I could report their "in stock" status online. That was Friday. This Monday morning I received a phone call from them. A real live PERSON had manually dialed my cell phone number. After finding a place to speak with him which wasn't a faraday cage the fine gent on the other end told me (much to my trepidation) that he needed to discuss the "details" of my Credit Card. Uh oh... It seems that I completely borked my card's expiration date. Not just a little, mind you; COMPLETELY. Both month and year absolutely wrong! Instead of canceling my order, as they had every right to do at that point, they called me, fixed my mistake, and completed the order. My account has now been properly debited the purchase amount and estimated shipping date is now this coming Friday.
+1,000 bonus points.
The only reason that these folks merely get a solid two thumbs up is because I only have two thumbs. Who hears about customer service like that these days?
http://www.militaryshooters.com
Peace favor your sword,
Kirk